Paul Toner
Senior Vice President & Chief Operating Officer of
RockResorts and Vail Resorts Hospitality

Thomas DeLouise
Corporate Director of Operations

Alex Klein
Corporate Director of Operations

Julie Klein
Corporate Director of Environmental Affairs

Debbie L. McCarthy
Corporate Director of Sales

John McEwan
Corporate Director of Revenue Management

Benjamin Novy
Corporate Director of Human Resources

James C. O'Donnell
Vice President of Strategic Development

Shelle Pourmanafzadehardabili
Corporate Director of Marketing

Matthew H. Seim
Corporate Director of Hospitality Technology

Bob Stinchcomb
Vice President of Sales

Mark Symonds
Corporate Director of Technical Services

Additional Company Executives

David Abraham
Vice President of Breckenridge Hospitality and General Manager of One Ski Hill Place, A RockResort

Tim Estes
Vice President of Hospitality at Beaver Creek and Aspen

Paul Jeppson
Vice President of Hospitality at Keystone Resort

John Rutter
Vice President & Chief Operating Officer

Paul Toner
Senior Vice President & Chief Operating Officer of RockResorts and Vail Resorts

Paul Toner has been selected to oversee and direct Vail Resorts’ lodging and hospitality division, which currently encompasses approximately 4,040 owned and managed hotel and condominium rooms, including the RockResorts collection of casually elegant resort hotels and spas; six independently flagged and Company-owned hotels; Grand Teton Lodge Company in Grand Teton National Park, WY; Colorado Mountain Express transportation company; and six Company-owned resort golf courses.

Mr. Toner has more than 24 years of hospitality experience. He began his hospitality career in 1985 as a sales manager for the Key Bridge Marriott. From 1987 until 1989, he was the Director of Sales for the Boston Long Wharf Marriott. In 1989, Mr. Toner embarked on a career selling and marketing resorts in the Hawaiian Islands. His first property was the Maui Marriott. He soon  became the Director of Sales and Marketing for the Hyatt Regency Kauai and then the Hyatt Regency Maui. In 1994, he returned to the island of Kauai to lead the sales and marketing efforts for the Kauai Marriott Resort & Beach Club, which was acquired by Marriott after Hurricane Iniki, and later became responsible for overseeing marketing activities for all of Marriott’s Hawaiian resorts.

In 1999, Mr. Toner’s career took on a more international scope when he became the Director of Marketing for Central/Southern Asia and Pacific Islands for Marriott Hong Kong. His extensive resort experience brought him back to Hawaii in 2002, as the area Director of Marketing for Marriott Pacific Islands and Japan, and then to Hong Kong as the Vice President of Sales and Marketing for Marriott Asia Pacific. In April 2008, Mr. Toner joined RockResorts and Vail Resorts Hospitality as Vice President of Sales and Marketing, and was named Senior Vice President and Chief Operating Officer in September 2009.   

Mr. Toner graduated cum laude from Saint Joseph’s University in Philadelphia, PA, with a Bachelor of Science degree in food marketing. 

Thomas DeLouise
Corporate Director of Operations

In 2007, Thomas DeLouise joined RockResorts and Vail Resorts Hospitality as Corporate Director of Operations. His position focuses on partnering with the properties in RockResorts’ and Vail Resorts Hospitality’s collection to maintain the highest standards of quality, service and merchandising for food & beverage, spa, rooms, new developments and other lodging-related operations. Mr. DeLouise is responsible for overseeing the budgeting and purchasing decisions in each of the properties’ food & beverage, spa and rooms departments; for developing and implementing operating practices and procedures, and ensuring strict adherence to those standards; and for working with the Company’s business development teams to support the establishment of food & beverage, rooms, and spas at new properties.

Mr. DeLouise has more than 29 years of hospitality experience. He spent seven years with Four Seasons in Seattle, Philadelphia and, most recently, Nevis in the West Indies. Prior to Four Seasons, he was the Corporate Director of Food & Beverage at Sunstone Hotels in Southern California. Mr. DeLouise spent his early career in food and beverage at several hotels and restaurants in New York City, including The Plaza, The New York Marriott Marquis and the World Trade Center’s Windows on the World.

He currently serves on the Board of Directors of The Aspen Camp of the Deaf and Hard of Hearing.

Courteney Fisher
Vice-President & Chief Financial Officer

In 2010 Courteney Fisher joined Vail Resorts Hospitality to oversee all of the financial aspects of the Lodging and Hospitality division. Ms. Fisher has direct responsibility for property finance and revenue management for all of the owned and managed properties, including those independently operated and company-owned and those under the RockResorts brand. She also oversees the Grand Teton Lodge Company, Colorado Mountain Express, and six golf courses.

Ms. Fisher has more than 20 years of Hospitality Finance experience. She came to Vail Resorts from Sage Hospitality where she was Executive Vice President of Financial Services. In this capacity, Ms. Fisher was responsible for all aspects of financial services for the company. Her direct oversight includes the departments of Corporate and Property Finance, Payroll, Information Technology, Risk Management, Legal, Asset Management, and Internal Compliance Audit. In this role Ms. Fisher worked with internal and external owners on financial strategies and evaluated mergers and acquisitions to further financial growth.

Ms. Fisher’s hospitality career also includes serving as Regional Finance Manager and Financial Analyst for Promus Hotel Corporation. With Embassy Suites Hotels, she worked as Hotel Controller and Staff Analyst. While in these positions, she was responsible for budgeting, forecasting, managing internal and external audit processes, and analyzing financial statements and capital asset purchases. Ms. Fisher is an active Board Member for the Children’s Museum of Denver and was also a finalist for the Outstanding Women in Business Mile High Leader Award in 2009.

Ms. Fisher received her Master of Business Administration degree, majoring in Finance, from the University of Memphis and her Bachelor of Science in Business Administration degree from the University of Missouri.

Alex Klein
Corporate Director of Operations

Alex Klein has served as the Corporate Director of Operations since January 2010. In this role he holds responsibility for ensuring operational support at the property-level in the areas of rooms, food and beverage, spa and other guest services. Mr. Klein joined Vail Resorts in 2004 as the Director of Hotel Operations at Grand Teton Lodge Company in Jackson Hole, WY overseeing rooms, food and beverage, and other visitor activities for visitor to Grand Teton National Park.

While at Grand Teton Lodge Company Mr. Klein lead the company’s effort to become the first ISO Quality Management certified hospitality operation in the United States, a certification that help to secure a 15 year operating contract with the National Park Service. He also implemented over 12 million dollars in capital improvement projects that improved the guest experience, reduced energy consumption and provide a return on investment.

Prior to joining Vail Resorts, Mr. Klein served in a variety of leadership roles with Kahler Hotels, Sunstone Hotels and The Greenbrier Resort and Club Management Company. He’s held the positions of Director of Rooms, Assistant General Manager, and multiple General Manager positions at a variety of hotels and private clubs including Marriott, and Hilton Branded franchises and the prestigious Ford Plantation located outside of Savannah Georgia.

Mr. Klein has a bachelor’s degree from Cornell University’s School of Hotel Administration with a concentration in Hospitality Operations.

Julie Klein
Corporate Director of Environmental Affairs

As the Corporate Director of Environmental Affairs for RockResorts and Vail Resorts Hospitality, Julie in Klein leads the Company’s lodging division in developing and implementing strategic environmental initiatives. She coordinates with property-level personnel, as well as corporate executives and functional leads, to define and execute key environmental objectives that aligned with the Company’s overall business strategies.

Before joining Vail Resorts Hospitality’s corporate team in 2007, Ms. Klein was Director of Environmental Health and Safety for Grand Teton Lodge Company from 2003 to 2007, where she led award-winning environmental and health and safety management systems to support ISO 14001 and Wyoming OSHA Voluntary Protection Program (VPP) certifications. Ms. Klein has also served as the administrator for Denver Recycles, the City and County of Denver’s municipal recycling program, and as a marketing communications and media relations manager for Colorado Ski Country USA, Winter Park Resort and East West Partners.

Ms. Klein holds a bachelor’s degree in speech communications and journalism from Colorado State, and a master’s degree in environmental policy and management from the University of Denver with a concentration in natural resources management, as well as a certificate of advanced study in ecotourism management from the University of Denver.

Debbie L. McCarthy
Corporate Director of Sales

Debbie L. McCarthy joined RockResorts and Vail Resorts Hospitality as Corporate Director of Sales in 2002.  She is responsible for developing and managing the lodging sales departments to drive revenue and implement sales strategies.  She leads the property, regional directors of sales, and the national sales team.  McCarthy also works to mentor her team, ranging from administrators to sales managers to directors of sales.  She insures a mix of talent in each of her teams to promote profitable relationships both in the workplace and in market.

Before joining RockResorts and Vail Resorts Hospitality, McCarthy work for Marriott International for over 20 years.  She held multiple sales and marketing positions, including, most recently, Director of Sales and Marketing for Denver Marriott City Center, where, for 10 years, she managed sales and handled marketing and advertising for all Marriott brands in Denver.

McCarthy received her bachelor’s degree from Ft. Lewis College (Durango, CO).

John McEwan
Corporate Director of Revenue Management

As Corporate Director of Revenue Management for RockResorts and Vail Resorts Hospitality, John McEwan is responsible for pricing, distribution and revenue management for all lodging properties owned and/or managed by Vail Resorts – totaling approximately 4,040 hotel rooms and condominium units.

Though Mr. McEwan joined RockResorts just three years ago, he has worked for Vail Resorts in a number of capacities for over 20 years. From 2003 to 2006, he was the Director of Revenue Strategy for the Colorado lodging properties, responsible for building and managing the Colorado-based revenue management team. Prior to that, he worked as a yield management project manager and Director of Revenue Management for Keystone Resort,, and served as assistant ski school director, adult ski school manager and adult ski school supervisor for nearly a decade.

Mr. McEwan received a Master of Business Administration degree from the University of Denver, and has been a guest speaker at leading industry conferences throughout the U.S. Mr. McEwan was appointed Corporate Director of Revenue Management for RockResorts and Vail Resorts Hospitality in 2006.

Benjamin Novy
Corporate Director of Human Resources

Benjamin Novy joined RockResorts and Vail Resorts Hospitality in 2006. As Corporate Director of Human Resources, Mr. Novy is responsible for talent acquisition strategy; workforce planning and analysis; employment branding and marketing; and recruitment and  orientation of new hires. 

Prior to his appointment as Corporate Director of Human Resources for RockResorts and Vail Resorts Hospitality, Mr. Novy was a senior human resources manager for Vail Resorts. Before joining the Company, Mr. Novy worked for Northrop Grumman (formerly TRW Inc.) in a varierty of capacities.

Mr. Novy holds a Bachelor of Science degree from Purdue University and a Master of Human Resources degree from the University of South Carolina.  In 2005, Novy also achieved certification as a Senior Professional in Human Resources (SPHR).

James C. O'Donnell
Vice President of Strategic Development

James O’Donnell joined RockResorts and Vail Resorts Hospitality in 2002 as Corporate Director of Finance, and then served as Regional Director of Operations until early 2006. In his current role as Vice President of Strategic Development, Mr. O’Donnell oversees the acquisition of new management contracts and developments for RockResorts and Vail Resorts Hospitality.

Before joining RockResorts, Mr. O’Donnell was an assurance and business advisory services manager for Arthur Andersen LLP, in both the Miami and Denver offices. While at Andersen, he specialized in the hospitality and real estate industries.

Mr. O’Donnell received his Bachelor and Master in Business Administration degrees from the University of Miami, in Miami, FL.  He regularly speaks on industry expert panels at the American Lodging Investment Summit (ALIS), the NYU Lodging Conference and various other conferences.

Shelle Pourmanafzadehardabili
Corporate Director of Marketing

As Corporate Director of Marketing for RockResorts and Vail Resorts Hospitality, Shelle Pourmanafzadehardabili is responsible for leading the marketing and communications efforts throughout the lodging division. In this position, she develops and implements brand strategies for RockResorts-branded, property management and other hospitality business units and brands; oversees property and area marketing strategies and initiatives; selects and supervises the division’s various marketing, media and interactive agencies; and supports all new developments—from budgeting and strategic planning to campaign development and management to marketing licensing agreements.

Prior to joining RockResorts and Vail Resorts Hospitality in 2005, Ms. Pourmanafzadehardabili spent 13 years working for luxury lodging brands such as The Ritz-Carlton and Hyatt, including AAA Five Diamond Award-winning properties such as The Ritz-Carlton Bachelor Gulch, The Ritz-Carlton Rose Hall, Jamaica, and The Hyatt Regency Maui Resort & Spa

Before launching her career in the hospitality industry, Ms. Pourmanafzadehardabili headed a marketing and business solutions company for clients in travel- and sports-related categories such as the Senior PGA Tour and numerous hotels, sports management and destination excursion firms. 

Matthew H. Seim
Corporate Director of Hospitality Technology

As Corporate Director of Hospitality Technology, Matthew Seim is responsible for the development and implementation of RockResorts’ and Vail Resorts Hospitality's technology strategy.  In this role, he provides Company stakeholders with available technology solutions and related operational impacts and ROI analyses; supervises all technology-related projects within the lodging division; and develops, communicates and implements long-term technology plans and budgets.

Prior to joining RockResorts and Vail Resorts Hospitality in 2004, Mr. Seim provided management consulting to the ski and hospitality industries, including Vail Resorts for more than two years. During that time, he managed the technology integration of newly acquired assets for Vail Resorts Hospitality, and he oversaw a project to stabilize technical environments while implementing property management systems at three luxury resorts. Before consulting for the ski and hospitality industries, Mr. Seim worked in technology operations and project management for MVP.com, and Deloitte Consulting.

Mr. Seim received his bachelor's degree in mechanical engineering from Washington University in St. Louis, MO and his MBA from the University of Denver - Daniels College of Business.

Bob Stinchcomb
Vice President of Sales

In 1996, Bob Stinchcomb joined the Vail Resorts International Sales team. Over the past 14 years, Bob has held numerous Sales positions within the organization, and was appointed Corporate Vice President of Sales in October, 2009. His position oversees all Sales efforts for Vail Resorts Hospitality, RockResorts, and Vail Resorts Management Company. Travel Industry, Group, and International remain the 3 core segments of focus for the Sales Department. In addition, Bob’s position oversees the company’s Central Reservation Division, which operates 6 individual call centers, including RockResorts Reservations.

Mr. Stinchcomb graduated from Denison University with a BA double major in Sociology and Spanish.

Mark Symonds
Corporate Director of Technical Services

Mark Symonds joined the company in 2007 as the Director of Planning and Design for RockResorts and Vail Resorts Hospitality. In this role, Symonds leads all design, programming, architectural, and operational reviews for all lodging projects in development, along with significant renovation projects. He also serves as main 'Developer' contact for all domestic and international developments.

He is also key point of contact for Vail Resorts Development Corporation (VRDC) on all lodging related real estate projects, including Ever Vail and Peak 8 in Breckenridge.

Mark came to RockResorts and Vail Resorts Hospitality with many years of experience in the design and planning of hotels and resorts. He has served in similar senior roles with Mandarin Oriental, Starwood, InterContinental, and Hyatt International, with a focus on the global luxury market. Trained as an architect , he attended South Gwent College and the University of Wales. He also has received global recognition as a Member of the Institute of Building Engineers.

Additional Company Executives

David Abraham
Vice President of Breckenridge Hospitality and General Manager of One Ski Hill Place, A RockResort

David Abraham was appointed Vice President of Breckenridge Hospitality and General Manager of One Ski Hill Place, A RockResort, in September 2009. Mr. Abraham oversees all lodging operations in the Breckenridge portfolio, including Crystal Peak Lodge, Mountain Thunder Lodge, Great Divide Lodge, Breckenridge Mountain Lodge, The Village Hotel, The Village at Breckenridge and One Ski Hill Place, A RockResort, scheduled to open in Spring 2010.

Mr. Abraham began his hospitality career working for Hilton Hotels and then Marriott International, where he held engineering leadership positions at seven properties in New England, New York, Florida, Barbados, Mexico and Bermuda. He served for two years on Marriott’s Engineering Advisory Board, where he helped shape the direction of the company’s engineering-related strategies and operations. In 1996, he assumed the position of Director of Operations and then Acting General Manager at Marriott’s Castle Harbor Resort in Bermuda. Later, he became General Manager of the Renaissance Manchester Hotel in Manchester, England, and Vice President and General Manger of the Red Jacket Mountain View resort in North Conway, NH.

Tim Estes
Vice President of Beaver Creek/Aspen Hospitality

 As Vice President of Beaver Creek/Aspen Hospitality, Tim Estes oversees Vail Beaver Creek Resort Properties (VBCRP), as well as The Hotel Jerome, A RockResort, in Aspen, CO. In this capacity, he is responsible for overseeing operations, revenue management & marketing activities as well as owner relations.

Since joining the Company in 2003, Mr. Estes has also been Director of Operations at Grand Teton Lodge Company (a Vail Resorts subsidiary) and served as General Manager at Cheeca Lodge & Spa, a former RockResort in Islamorada, FL.

Prior to Vail Resorts, Mr. Estes worked for Kimpton Hotels, where he held the position of Mountain and Midwest Regional Director of Operations, overseeing seven AAA Four Diamond hotels. While working with Kimpton, he managed one of the headquarters hotels for the 2002 Winter Olympics in Salt Lake City, UT. Mr. Estes began his career in the hospitality industry with Red Lion hotels, serving in various management positions in California, Oregon and Washington State.

Mr. Estes, a certified hospitality administrator, has taught hospitality management at the community college level, and was president of the Portland Convention and Visitors Bureau from 1998 to 2000. 

Mark Jeffrey
Area Vice President for the Southeast and Caribbean Region

Mark Jeffrey was named Area Vice President for the Southeast and Caribbean Region for RockResorts in May, 2010. Jeffrey served as General Manager of the Doral Golf Resort and Spa Marriott in Miami, where he was responsible for overseeing nearly 700 guest rooms, over 100,000 square-feet of meeting space, nine food and beverage outlets, five golf courses, a world-class luxury spa with 50-plus treatment rooms and a private club. Previously, Mark spent seven years as area general manager of Marriott’s Griffin Gate Resort and Spa in Lexington, KY. Originally from Michigan, Mark holds a Bachelor of Science degree in Hotel Management from Michigan State University.

Paul Jeppson
Vice President of Hospitality at Keystone Resort

Paul Jeppson, who was named Vice President of Hospitality at Keystone Resort in 2005, oversees lodging operations at the 1,481-room Keystone Resort, which includes the AAA Four Diamond Award-winning Keystone Lodge, The Inn at Keystone, Ski Tip Lodge and Keystone property management. Mr. Jeppson also supervises the Keystone Conference Center (which, with more than 100,000 square feet of meeting space, is the largest conference center in the Rocky Mountain region) and Keystone Golf Operations, which includes 36 championship holes.

Before becoming Vice President of Hospitality at Keystone Resort, Mr. Jeppson was the Director of Lodging and Property Management at Vail Beaver Creek Resort Properties (VBCRP), a position he held from 1998 to 2005. He has also been  the Director of Resort Associations at Vail Resorts, as well as General Manager of the Seasons at Avon, Arrowhead Properties, Borders Lodge and Townsend Place.

Prior to joining Vail Resorts, Mr. Jeppson worked for Orient Express Hotels at The Lodge at Vail in Vail, CO, and at The Turnberry Hotel and Golf Course. He also holds a real estate brokers license.

John Rutter
Vice President and Chief Operating Officer of Grand Teton Lodge Company

As Vice President and Chief Operating Officer of  Grand Teton Lodge Company, in Jackson Hole, WY, John Rutter directs all hospitality operations, implements service standards and business systems, and manages an annual operating budget of $30 million in revenues. He is also responsible for overseeing all visitor services at Grand Teton National Park, including community outreach, financial and contractual management, and the development of environmental and safety programs throughout the park.

Prior to joining Grand Teton Lodge Company in 2002, Mr. Rutter spent 10 years as Senior Vice President and Chief Operating Officer of Keystone Resort, where he directed development and implementation of resort-wide strategic business plans to increase operating income. From 1989 to 1992, Mr. Rutter acted as Executive Vice President of Ski Operations for Ralston Purina Company/Ralcorp, Inc., where he oversaw Ralston Resorts, plus Keystone, Arapahoe Basin and Breckenridge resorts. For the same company, he also worked as the Director of Ski Operations from 1980 to 1989, and provided supervision and direction for Keystone Ski Area from 1974 to 1980.

Mr. Rutter attended the University of Washington, School of Forestry (Seattle, WA). He went on to receive a Masters in Business Administration degree from the University of Denver in 1988.